Overview
The Children’s Wisconsin App (the “App”) incorporates the Epic Systems Corporation’s (“Epic”) MyChart mobile application libraries. MyChart allows patients to access portion of their Electronic Medical Records, including COVID-19 and other lab results. Epic’s Privacy Policy can be found here:
https://www.epic.com/about/privacypolicies#mobile-policy-patient
This privacy policy
This Privacy Policy describes how the Children’s Wisconsin App mobile application (the “App”) accesses, collects, uses, stores, and transmits user information and data. Children’s Wisconsin may modify this Privacy Policy at any time, effective upon its posting. Your use of our App constitutes your acceptance of this Privacy Policy and any updates. Your use of our App is subject to the App’s Terms of Use found here:
https://mychart.chw.org/MyChart/Authentication/Login?mode=stdfile&option=termsandconditions
Purpose
This Privacy Policy lets you know what limited information you provide to us when you use our App and how that information is used.
App use of data
When you use the App, you may provide us with different types of information, including personal information you knowingly choose to share with us and information that is collected on an aggregate basis as you and others use the App. We use the personal information you provide for the purposes of making products and services available to you and administering our business activities. Occasionally, we may also use your information to notify you about important changes to the App, new services, and new information we think you might find valuable. Users who do not wish to receive communications (whether e-mail, paper mail, SMS text messaging or other means) or who believe they are receiving those communications by mistake can contact us and request removal from the communications by calling the Children’s Wisconsin (414) 250-7045.
We receive and store any information you enter into the App. It is completely optional for you to use the App and to provide us your information.
These are the limited ways our mobile apps interact with your information:
- When you add a profile photo to our mobile apps, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device or use a camera app on your device to take a new photo, a temporary copy of your chosen photo is stored in our mobile app via app-private storage on your device. Certain camera apps may save a copy of your new photo in locations outside of our mobile app's app-private storage; you should review the privacy policy for the camera app you use to understand how that app interacts with your photos. Temporary files stored in our mobile app’s app-private storage on your device are regularly deleted and are also deleted if you uninstall our mobile app.
- When you view documents from Children’s Wisconsin (such as letters or images) using our mobile apps, to make the files viewable for you temporary copies are stored on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.
- When you include a photo or video in a message you send to your provider using our mobile apps, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take new photos or videos, temporary copies are stored on your device in app-private storage. These temporary files are regularly deleted and are also deleted if you uninstall our mobile apps.
- We offer telehealth appointments using our mobile app, so when you join a telehealth appointment with your provider, our mobile app will ask for permission to access your device's video and audio functionality to make the appointment possible. Our mobile app does not record or store video or audio data from these visits.
- We offer automatic appointment arrival and if you choose to enable it, our mobile apps temporarily store identifiers and times for your upcoming appointments in app-private storage to detect your arrival at an appointment. If you stop using our mobile apps or you disable automatic appointment arrival, the identifiers are deleted.
- We offer location-based check in for in-person appointments, and allow you to find healthcare providers near you, and you may choose to allow our mobile apps to temporarily interact with your device’s location data for those purposes. Our mobile apps do not store or use your location data in any other way.
- If your healthcare organization allows you to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile apps to interact with your Bluetooth data for this purpose. Our mobile apps do not store your Bluetooth data.
- While you use our mobile app, if you choose to call a phone number displayed within the app, we will ask for permission to access your device’s phone to place a call to the phone number. Our mobile app does not store your call history or data about the call.
- Any temporary files created during the interactions described above are regularly deleted, and are also deleted if you uninstall our mobile app.
In the instances above, we may ask for your name, e-mail address, billing address, home address and credit card information, as well as other similar personal information that is needed to register, subscribe, or request several of the services we offer. Children’s Wisconsin will never ask you for your password in any communications (including letters, phone calls, SMS, text, or email messages).
We may also provide information you request using the App. It is completely optional for you to request this information. For example, at your request, we may provide you with access to a copy of your medical records and the results of certain tests you have had at Children’s Wisconsin. This information is also available through MyChart. You may also request to communicate through secure messaging with your physician/health care provider, our billing, or customer support services.
Cookies
We receive and store certain types of information whenever you use the App, through the use of "cookies." A "cookie" is an element of data that a Website or mobile app can send to your computer or smartphone, which may then be stored on your hard drive or smartphone and used to provide you with tailored information. We use cookie information to analyze how frequently the App is being used or viewed, for automatic user recognition, and to improve your overall App experience with us.
Location services
We may offer, and you may choose to utilize, services in the App to aid navigation or appointment check-in or to find a doctor nearby a location. The App does not record or track your location data and will never share any location information with third parties without your authorization to allow location services. These location data settings and features can be controlled by your phone’s location settings for the Children’s Wisconsin App.
If you choose to correspond further with us through e-mail, through the secure messaging feature, we reserve the right to retain the content of your messages and communications (including video content), together with your email address(es) and our responses.
From time to time we may share aggregated information that does not personally identify you with agents, contractors, or affiliates of ours for the purpose of providing services to us. We may also share this information with our partners.
The App may link to other websites and services from other parties than Children’s Wisconsin. Children’s Wisconsin is not responsible for the privacy or the content of these sites. Please review the privacy statement for each site you visit.
Some of our affiliates or subsidiaries may use an outside credit card processing company to bill users for services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
We reserve the right to release personal and account information when we believe it is appropriate to do so in accordance with the law, other agreements, or to protect the rights, property, or safety of Children’s Wisconsin, our users, or others.
For Android Users – Required Google Play Disclosures for Certain Health Apps
Google has determined our mobile apps are subject to their Health Apps requirements. As a result, we are required to provide the following information so we can make our mobile apps available to you in the Play store.
- Our mobile apps interact with your microphone only if you use your microphone to navigate our mobile apps. Our mobile apps interact with your camera roll only if you add a profile image to a profile in our mobile apps.
- Our mobile apps access, collect, use, and share your information (including video, audio, images, files, phone) as stated above in the section titled, “The Limited Ways Our Mobile Apps Interact With Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your permission for these purposes as you use our mobile apps.
- Your healthcare organization may allow you to use our mobile apps to conduct telehealth appointments with your healthcare providers. Our mobile apps only provide a technical mechanism for those appointments to occur. Our mobile apps do not interact with any health information about you exchanged during any telehealth appointments.
How do I delete my account?
To deactivate your account, call the MyChart Patient Support Line at 414-250-7045. They are open Monday through Friday, 6:00 AM to 10:00 PM, except holidays.
Contacting us
If you have any questions about this Privacy Policy, you may contact the Children’s Wisconsin Corporate Compliance Department
Corporate Compliance Department
PO Box 1997
C760
Milwaukee, WI 53201
Or by phone at (414) 266-2215 or toll free at 1 (877) 659-5200.