Use urgent care video visits for an online visit with a Children's Wisconsin provider. Without leaving home, you can get the care and advice your child needs. Learn more:
Available daily from 6 a.m. to 10 p.m.
For children birth to 17.
Patient must be in Wisconsin
Use your smartphone, computer, tablet or other device
Note: If you have more than one child who needs to be seen, you must register each child for their own video visit
Conditions Treated With Video Visits
Urgent care video visits are intended to treat minor illnesses and injuries. If this is an emergency, call 911.
Pink eye
Lice
Asthma management
Rash (diaper, eczema, hand, foot and mouth, ringworm, etc.)
Fever
Cough, cold and flu
Nausea, vomiting and diarrhea
COVID-19 screening
Bites (insect, animal, human)
Constipation
Croup
Sinus infection
Allergies (seasonal, environmental)
School/daycare note
Minor injury advice
Conditions we are unable to treat via video visit:
Urinary tract infections
Ear infections
Children who may need an X-ray or are too sick (ex: children who are working hard to breathe)
Important Notes:
You must be the child's parent or legal guardian to start a video visit.
eCheck-in needs to be completed before you can join the visit with your doctor.
If your child's illness cannot be treated during the video visit, the pediatrician will help you find the right care in the right place.
If you are having issues getting started with your video visit, call (414) 250-7045. The Support Line is available seven days a week, 6 a.m.-10 p.m. excluding holidays.
How It Works
Urgent care video visits work on your smartphone, tablet or computer. The providers you video chat with will be able to give a diagnosis, create a care plan and prescribe medications when appropriate. Every video visit is secure, private and HIPAA-compliant.
1. Schedule a time with an urgent care provider
Sign in to your child’s MyChart account to save time. Tell us the reason for the visit and schedule a visit to see an urgent care provider. Use your smartphone for the best video visit experience.
If you do not have a MyChart account, click the Schedule Visit button above. Make sure you schedule the visit under your child’s name and date of birth.
2. Check-in for your video visit before you join with the provider
You must check-in before you can start your video visit. You can make sure your child’s information is up-to-date when you eCheck-in.
3. Get treatment
After eCheck-in is completed, click the “Begin visit” button as early as 15 minutes before your visit time.
Know Your Rights
We respect the rights of all families we serve. Learn more.
Frequently Asked Questions
The begin visit button is available 15 minutes ahead of your scheduled visit time. You must complete eCheck-in before you can begin the visit.
You will not be able to join the video visit if you are over 15 minute past the appointment time. If you miss your appointment, please reschedule.
If you are having issues getting started with your video visit, call (414) 250-7045. The support line is available seven days a week, 6 a.m.-10 p.m. excluding holidays.
If you would rather not video chat with a doctor, you can instead bring your child to any of our walk-in urgent care clinics located throughout southeast Wisconsin. At each of our urgent care clinics, you can either walk in with no reservation or reserve your spot online ahead of time. Learn more about our walk-in urgent care clinics.
Video visits are now covered by most insurance plans.
In most cases, Children’s Wisconsin can file the claim for you.
Please make sure your child’s insurance is up-to-date before you check-in for your video visit.
Urgent care video visits will be billed the same as a standard urgent care visits.
If you have questions regarding your bill, you can call (414) 266-6262.
We suggest using mobile devices (phones or tablets) to get a good connection to the video visit.
You may be able to connect through a Windows or Mac desktop computer, but you will need a working webcam for the visit.
Video visits usually last about 10 minutes. The doctor will connect directly with you and your child.
Not necessarily. We have a team of Children’s Wisconsin doctors available to treat your child for on-demand care. If your child is already a Children's Wisconsin patient, the notes from their visit will be documented in their existing medical record for their primary care provider to see.
If your child needs a prescription for the condition being treated, the doctor can send a prescription electronically to the pharmacy you select. They can also provide a school/daycare note regarding your child's condition.
For routine medication refills, you should contact your child’s primary care provider.
A summary of the visit can be found in your child's MyChart account (login here).
If your child is not signed up for MyChart, you will receive an email with the visit summary in the email you listed on file for the visit.
